SSA - How’s the N8NN assistance duty going for you?
i am fond of being yelled at for 8 hours.
Upvoters12
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One fun thing that happens remarkably often is fielding a call asking about the status of a claim that you would be processing if you weren’t on phone duty. So yeah, it’s a clown show.
my favorite type of calls
Stressful AF for all answering calls especially those outside TSCs. Field offices in all honesty should NOT be assigned to any GI or N8NN calls. Period. This new strategy is only failing for obvious reasons and it’s creating more issues for field offices. Just mass hire for al...
I think they are hiring for the TSCs. Someone said 700+ people. How many folks will stick around, who knows.
Which reminds me. I’m a retiree. I had to interact with SSA twice during the last shutdown and VERY much appreciated the Employees I interacted with & made sure to them know I understood what they were dealing with. Once locally, once by phone. When I called the national ...
I love being yelled at by the keyboard tsc managers monitoring the times. If it takes 20 min to fix the problem and they don't have to bother us again let me. On the I guess the plus side it also shows my office is def not the worse one out there and my managers should be g...
Plenty of calls over 30m but if you get me on the phone I’ll do whatever I can to help in one shot.
We appreciate you!! From a fellow fed worker
People are nicer across the US than the people we assist locally.
I would also like to add that is has helped me understand how important CSRs are, and how what they do impacts people's live so much! They are so much more than "customer service reps". They are a lifeline to understanding SSA benefits, enrollments, and getting corrections don...
Miserable and draining.
This is the weirdest thing, considering we are in an area of the country known for its manners- the 800 number callers are almost without fail, exceedingly polite and understanding. Then I do a day on our local GI line and it's endless hostility. It's seriously mind-boggling...
As I mentioned in another thread, when I am working the 1-800 general line (one time a week), I am working outside of my policy and procedure area. So I am following complex , lengthy, wordy policies for the first time without any training or preparation in real time . Even wh...
How is this even legal? We are like you said not trained and most of us are just guessing when it comes to answering these questions
Honestly is not too bad, when answering phone call I don't have to work cases I assist the 1800 line twice a week
Shit show. Still not confident and don’t have the answers to all their questions.. I still can’t believe they snuck this in the BA’s job description and still expect us to process cases “timely”
I fucking love it. Calls are easy and it’s too complex just set them an appointment. I’ve got a pretty bad Boston accent so I get “Where you from?” 20x a day
At this point? If you want a GS-11 to answer the phone, that's fine with me. We really aren't helping the claimants beyond setting up appointments. Most of the calls I take are appointments or I'm telling them that only the FO can handle what they're calling about. The probl...
I heard the local office number rolls over into the 1-809 general line Edit; like when their line is busy, they are closed, or can’t take calls
Well a claims lead appt has a ton of steps to it in procedure. And some of the post entitlement situations have a lot of procedure to go over before getting to the point of Making an appt! Not to say that you aren’t following all the procedures but just wondering haha !